The Criterion Hotel accepts the responsibility of ensuring that your function meets and, we hope, exceeds your requirements. We believe a successful function commences in the planning stage and the ongoing communication established between the Function Manager and yourself. If you have a query, no matter how small, please discuss it with our Functions Manager, as it will ensure a happy conclusion.
We will accept a tentative booking for a period of two weeks. We will cancel the booking if you have not contacted us for confirmation within this period.
Upon confirmation of the booking, a deposit of $150.00 is required. Cancellations are accepted two months prior to the function where the full deposit will be refunded. If the cancellation falls under the two month period, the deposit will only be refunded if another party requires the date. Where price increases are received from our suppliers, we may find it necessary to pass on this additional cost.
Payment of your food portion of the account is required seven (7) days prior to the function date, with the deposit being deducted from the final amount owing. Should a Bar Tab be provided for your guests this amount is also to be paid in full prior to the function. If the Bar Tab is not fully spent, the difference will be refunded to you upon the end of your function.
It is the responsibility of the customer to ensure that all invited guests behave in an acceptable manner. Should any damage be done to any property within The Criterion Hotel it shall be the responsibility of the Function holder to ensure the damage is repaired to the satisfaction of the Hotel. Furthermore if you wish to decorate the room, please consult with the Functions Manager to ensure no damage is done while affixing these decorations.
On very few occasions does a function fall on a Public Holiday. However, should this be the case management reserves the right to reassess the costings and in this regard a surcharge of 10% may apply.
UNDERAGE PERSONS ON THE PREMISES
Persons under the age of 18 years are allowed to attend the function but must remain under the control of their parents or legal guardian at all times. They are not to consume liquor and are not to venture into any other section of the Hotel. This requirement is viewed very seriously and action will be taken if the requirements of the Liquor Act are not adhered to in full.